Customer Questionnaire

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Customer Questionnaire

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To help us assess customer satisfaction and gather feedback to improve our service, please complete and submit this short questionnaire. All completed questionnaires will be entered into a free prize draw to win an iPod Shuffle.

Name
Job Title
Company
E-mail

Sales & Marketing Process
1. How capable was ITS' Business Development Manager in understanding your needs and specification?
Very Capable Capable Struggled
2. Was the proposal delivered in a timely manner?
Yes No
3. How satisfied are you with the service you receive from ITS' marketing department?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
4. Are there any events or seminars you would be interested in ITS holding?


Project Delivery
How satisfied are you with the following?
5. The effectiveness of the project manager responsible for delivering your project?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
6. The quality of the project team responsible for delivering your project?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
7. The responsiveness of our team?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
8. The level of technical expertise of ITS' engineers?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
9. How would you rate our team's ability in meeting project deadlines and timescales?
Excellent Very Good Good Poor
10. Did the project scope change during the project?
Yes No
11. If yes, how satisfied were you with the responsiveness of ITS' team in meeting your new needs?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
12. How satisfied were you with the level of project progress information?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
13. How satisfied are you with the overall project performance?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
14. Does ITS' after-sales support meet your requirements and expectations?
Yes No

Overall Satisfaction
15. What do you particularly like about ITS?

16. What aspects of ITS would you improve?

17. Would you be likely to use ITS again in the future?
Very Likely Probably Unlikely Never
18. How likely would you be to recommend ITS to a colleague/friend?
Very Likely Probably Unlikely Never
19. What is your overall opinion of ITS?

20. Are you or your colleagues involved in other projects where ITS' expertise could be utilised?
Yes No

Additional Comments

	I agree that the information contained in this questionnaire can be used by ITS in future marketing material.

Name
Email

Sales & Marketing Process

Project Delivery

Overall Satisfaction

Additional Comments