Call-Out Support Services
Industrial Technology Systems Ltd (ITS) provides 24-7 call-out support contracts, designed to minimise downtime for our customers. We can arrange for one of our engineers to be at your site within four hours of a call, however our response times are often much quicker.
With our dedicated, conscientious help desk personnel and engineering team, you can be confident that your calls will be dealt with professionally and promptly. Our engineers recognise the costs associated with downtime and are therefore dedicated to rectifying problems as quickly as possible.
As familiarisation, initiation and KPI reporting are compulsory elements in any call-out support contract, ITS’ engineers will be familiar with your plant’s procedures and processes, and will be more efficient in resolving the problem.
Customer satisfaction in our call-out support services is evident through the feedback we receive. Examples are below.
"Could you please forward on my thanks and appreciation to your team for all their hard work, support and assistance on the depot presence OCV? Without their effort we would not have managed to get the line up and running in time to pack the Japanese order." AstraZeneca
"A very knowledgeable company with good response times."
INEOS Fluor
"ITS’ employees are helpful, knowledgeable, and they offer timely advice and support." Censis
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