Service Level Agreements
Industrial Technology Systems Ltd (ITS) provides system support and maintenance contracts through Service Level Agreements (SLAs), including the facility for 24-365 call-out cover and the provision of routine activities.
All ITS' SLAs include time for ITS’ SLA engineers to familiarise themselves with the systems to be covered and local site procedures, necessary to allow them to provide the standard of support required. The following KPIs are also measured and reported regularly by ITS’ engineers:
- Fault log summary
- Call summary
- Site visit summary
- Back up summary
ITS’ Service Level Agreements are flexible. We offer a range of options to tailor the package to meet your company’s needs, including:
- Preventative maintenance
- System back-ups
- On-call assistance
- Facilities management
- System performance reviews
- Help desk
- Consultancy
- Engineering support
- Software development / maintenance
- Training
- Documentation updates
If tedious routine maintenance tasks are being put off, we can provide a level of service that will ensure that all your tasks are completed, when and how they should be. If your quality system audits are slipping behind schedule you can rely on our engineers to bring you back on track.
ITS’ Service Level Agreements are designed to improve your company’s performance. We will listen carefully to your needs and will work closely with you to tailor a package to meet your requirements.
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