The course aims to develop the learners’ leadership skills and will benefit both the company and the individual by covering the use of workable leadership ideas within real situations.

• Identify what leadership is
  • Explore the difference between management and leadership
  • Discuss current thinking
  • Are leaders born or made?
• Skills and attributes of a leader
  • Current and past effective leaders
  • What makes an effective leader?
  • Your own abilities
• What motivates us?
  • Maslow's hierarchy of needs
  • Hertzberg's hygiene factors
  • McGregor's X and Y theory
• Leadership styles
  • What are leadership styles?
  • What style are you?
  • What is situational leadership?
• Leadership and core organisational values
  • Recognise your organisation's values
  • Challenging the norm
  • Developing a vision and setting examples to follow
• The Leader and communication
  • Recognise the importance of communication
  • The grapevine - what it is and how to use it
  • Identifying non verbal (body language) communication and feedback
• Managing and leading teams
  • Team roles and lifecycle
  • Individual behaviours, conflict and the effect on teams
  • Leading and facilitating Continuous Improvement teams
• Practical application of learning through case studies
  • Using and applying motivation and styles of leadership
  • Managing conflict
  • Planning for own future development in the workplace