To provide the skills and knowledge for effective mentoring in a healthcare environment.

• Describe how people learn by identifying individual learning styles
  • Understand how others learn and how it may effect work based learning opportunities
• Consider special arrangement requirements for different people and learn how to alter your style accordingly, to achieve the best results
  • Investigate what special needs people may have when operating in the workplace
  • Identify how to apply situational leadership techniques for specific people in a manufacturing environment
• Identify what mentoring is and the differences between coaching and counselling
  • When and how to use coaching and counselling in the context of manufacturing scenarios
  • Different approaches to take for coaching and counselling
• Consider the importance of communication during mentoring
  • Fundamental attributes of an effective mentor
• Develop rapport with others
  • How to use different techniques for effective relationship building
  • Benefits of relationship building skills for the learner, organisation and staff
• Recognise how to provide effective feedback
  • Learn how to give bad news as well as good news for effective development in the workplace
• Practice using mentoring interventions
  • Reflect and share previous mentoring activities
  • Use some practical work based case studies and role play to integrate learning
  • Action plan for pragmatic application of learning in the workplace