The first day of this 3-day programme is the Writing SOPs Training course, which provides the opportunity to learn effectively, how to dissect a task down into a logical structure and sequence, write the SOP and test it in use before approval.

Day 2 and 3 of this programme, is the Train the Trainer course which provides the learners with the practical skills and knowledge to provide one-to-one training based on an SOP or related task.

Learners will be expected to deliver a one-to-one training session and be assessed by the trainer. Feedback will be given to encourage the learner to gain more competence and confidence in their future training events.

Day 1

• Understand the need for SOPs
  • Why have and use procedures?
  • Understand what key features constitute an SOP
  • Why some SOPs are difficult to understand, use and are not readily accepted by the users
  • What makes an effective SOP?
• Defining where SOPs fit within a Quality System
  • How SOPs fit in with other documentation
  • How to control and manage SOPs
• Create a simple process flowchart
  • Break down a task into logical steps
  • Create a flowchart from the logical steps
  • Provide a flowchart as the first part of an SOP
• Create a simple SOP
  • Use the flowchart to create a simple SOP
  • Review the SOP for potential improvements
• Training and SOPs
  • The importance of training to SOPs
  • Different training documents to use

Day 2

• Identify how learning styles can affect learning
• Recall the key areas of one-to-one training through self assessment, questioning and interactive group work
• Consider and address items that can affect learning
• Write an instruction and training plan for training delivery

Day 3

• Employ a range of questioning techniques to assess learners under instruction
• Understand the importance of listening skills during the training process
• Deliver a training session using a generated instruction plan and a training task breakdown plan
• Assess learner under instruction through observation and questioning

ITS’ Regulatory Training Manager, Alan Benbow, has developed extensive knowledge of this specialist area from 22 years’ industry experience working with Johnson & Johnson, and Wyeth Pharmaceuticals.

During his 14 years at Wyeth, Alan was involved in a wide range of activities including, at operational levels, developing operators, craftsmen, and technicians; he was also responsible for training and assessing operational employees to NVQ standards. From a mid-management perspective, training and development initiatives included facilitating continuous improvement projects and best practices, and receiving internal recognition awards. more ›