To build skills and knowledge in problem solving and leadership.

• Recall what makes an effective team
  • Team roles
  • Life cycle of teams
  • Benefits of teamwork
• Review fundamental problem solving and decision making tools
  • Ways to evaluate problems and cure them
  • Cause and effect, force field analysis, decision trees, risk assessment
• Define different skill sets for facilitating and leading teams
  • Facilitation through focus and independence
  • Different leadership styles for different situations
  • Managing teams and new entrants
• Managing meetings and communications in a work environment
  • Effective meetings
  • Understanding body language
  • Managing team conflict
  • Communicating progress, barriers and progress